Frequently Asked Questions

Common Questions

Sometimes shipping companies can be a little slow at updating order statuses online. Please be patient and check the order status again in 24 hours.

If it is a weekend, please check it the following Monday.

Tracking status hasn’t updated in over 7 days? Contact us and we will look straight into this.

Hold tight! This is nothing to worry about.

Sometimes customs in different locations filter out packages at random.

It should move through in the next 2-3 days and should be well on it’s way shortly after.

We understand everyone wants to get their orders as quickly as possible and we aim to make this process as smooth as possible.

If this status shows for over a week, please contact us and we will investigate further for you.

Don’t worry, most of our customers are first timers too.

It really depends on your body and how they affect you. It changes person to person.

Modafinil will definitely help you out with your job! Our recommendation is to start with 1/2 of your pill choice as soon as you wake up, on an empty stomach. Then have a small meal 20-25mins later (a banana or of that size).

Then go about your day and when you get stuck into your work, you may find you work for a lot longer stints than usual. Without realising, you’ll focus a lot more on the task at hand. Eradicate all distractions though!

We recommend having breakfast an hour or so after taking the first dose. You need to let it absorb properly. A lot of people take it after eating a few meals and see no effect.

If you do not feel much by lunch time, take the other 1/2 and go about your day.

Just test them out and see which one you prefer the most.

Everyone is different, you just need to try different types and different amounts to see what works best for you.

Orders usually arrive in 5-9 working days with the average being 7 days to the US and 5 days to the UK.

Australia is roughly the same as the US and Europe is similar to 5 days on average also.

The rest of the World can expect time of 6-12 working days, depending on your countries postal services.

All orders are sent out via the quickest shipping options available within reason. We do provide free delivery after all 🙂

“An error occurred, please try again or try an alternate form of payment.”

This is most likely a “Soft Reject”. This can be anything from lack of funds in your account to the card being over the spending limit.

They are usually temporary issues and should work fine for you later on.

We recommend trying the transaction again in an hour while using a different web browser incase that is the issue.

If you continue to have this error, please email us immediately.

If you inputted the incorrect shipping address or information, please email us immediately.

99% of the time we can catch the order before it goes out but there is a slim chance that it will have already been dispatched.

General Questions


What are the products you deal with?

Here at NZTMODA, we trade with Armodafinil and Modafinil. Modalert® 200 is our largest selling Modafinil brand. Its manufacturers are Sun Pharmaceuticals Ltd., India. But at present, Artvigil 150, produced by HAB Pharmaceuticals Ltd., again from India, is our most selling brand.


How are your different from other suppliers of Modafinil?

Customers bank upon the services we extend and the convenience of buying that we offer. We are the one of the few suppliers of Modafinil accepting payments through MasterCard, Visa and American Express offering complete refunds and free shipping worldwide.


How safe is the information shared with you?

We communicate with our clients through 128bit SSL-encrypted servers. The application is specifically designed for our store, giving top priority to security. All possible measures have been taken to ensure that the personal information you provide is not leaked to any third person. You can rest assured that your personal data will not be employed by us for any marketing purpose whatsoever. We don’t ever store your billing data. Our partner for processing payments is totally trustworthy.


How do I contact you?

You are free to make contact with us anytime through email at [email protected] However, we communicate in English only.


What’s your background?

We are a group of professionals having over ten years of knowledge and practice in pharmaceuticals, execution of international orders plus technological functions. For any detailed information, you may visit About Us page of our website.

Shipping Questions


What are your charges for shipping?

We don’t charge anything for shipping. It is free and always will be.


What mode of shipping do you employ?

We only use the quickest mailing service possible. Express Shipping Service. This ensures you get your order as quickly as possible.

From where are you getting your consignments?

We get these straightway from India, headquarters of Sun Pharmaceutical Industries Ltd.


Which are the countries being served by you?

We serve the entire world with the exception of Austria, Brazil, Belgium, Canada, Cyprus, China, Czech Republic, Denmark, Estonia, Finland, Greece, Germany, India, Ireland, Iceland, Italy, Israel, Luxembourg, Lithuania, Mexico, New Zealand, Netherlands, Norway, Portugal, Poland, Romania, Slovenia, Saudi Arabia, South Africa, Switzerland, Sweden, Taiwan and UAE. Consumers from these countries can make use of mail forwarding companies including for taking deliveries. However, in this case we do not give refunds or undertake reshipment in case the forwarding company fails to deliver goods.


How long it takes to get a tracking number?

Within 24 hours of payment, your order will be shipped and you will receive your tracking number via email in 48 hours of ordering. Unless it is a weekend, then the next working day it will be sent out.


How do I keep a track of my order?

The payment or order confirmation email that you receive after ordering will provide you with a tracking code for your order. Keep track of your order every step of the way. Should you happen to lose that, you can surely depend on our customer support staff to offer help without any delay.


How long it takes for the ordered goods to reach me?

Usually, it takes 5 to 15 working days. But some have reported as fast as 3 working days! Once the ordered goods are dispatched, you will receive an email containing your tracking code.


What if the consignment is stolen or goes astray with customs?

Since we regularly track all consignments, we shall inform you of any such eventuality, allowing you to get a total refund or a reshipment without any charge. You need not fear any loss of shipment as we provide a cover for them all.

You should know that all consignments pass through customs, though all aren’t really inspected. It is quite customary to receive either of these two descriptions to tell status: “Retention reason: Awaiting presentation to customs commissioner” or “Retention reason: Other.” There may be some issue only when that status remains unchanged for ten days.


Do you deliver goods through PO boxes?

Of course, we do but all such deliveries need to be signed against delivery or pickups.


Is the parcel discreet, how does it look like?

Indian Postal Department just demands us to mention of the packet that its contents are “Health Products.” We are already trying to find ways for fixing this and thus make it 100% discreet. So far, we can say it is 95%.


Of late, there have been reports of belated supply of goods exported from India. What prompts you to promise timely supplies of Modafinil?

We have a highly dependable supply chain. We are taking additional precautions to ensure that our supply chain remains undisrupted. Under worst of circumstances, we stand committed to making full refunds against any pending orders, without asking any questions!

Payment Questions


What modes of payment do you accept?

Our acceptable modes of payments include Mater Card, Visa, American Express and Bitcoin.

Under what circumstances can I expect you to refund my money?

We refund your money in full if:

  • The ordered goods get lost or detained by customs after the same have left India
  • The goods are lost before they leave India; we provide reshipments rather than refunding your money
  • You get goods in damaged condition
  • You get delivered wrong product due error at our end

However, we don’t refund your money or reship the goods in case you provide a wrong address for shipping or when you fail to take delivery of goods after repeated delivery attempts.


I am a frequent buyer. How do I get the ten percent discount?

You simply use you last order number as a coupon code while ordering. Thank you for being loyal to NZTMODA, we aim to please.


Will the payment made through my credit card reflect the kind of goods that I buy from you?

Not at all, it is totally discreet and will not disclose any information relating to your purchase.


I noticed that on paying through my credit card, I was charged a couple of cents more or slightly less than the amount advertised. What is that due to?

Currency conversion can sometimes take place, resulting to charging of conversion fee, which is generally two to three percent of the amount transacted. Normally, the fee is payable by the buyer but we prefer paying it on your behalf. The precise conversion fee varies with the issuing banks and we are unable to calculate that amount. So, we always compensate for that by charging credit cards there percent less than the advertised amount.


Why you insist on getting client’s telephone number while checking out?

Credit card companies such as MasterCard, Visa and American Express pressurize us for the same to prevent frauds. Giving your phone number effectively reduces the risk involved for all concerned. Rest assured the number you provide is not stored and we never use any information provided for billing for any benefits, whatsoever.


Is it possible to cancel an order after payment has been made?

Yes, you can do it and claim refunds as long as deliver has not been initiated. Simply inform us through email and we shall do our best under the given circumstances.


Why you refuse to accept payment through international bank transfer?

Fees charged for international bank transfers are very steep and we are unable to computerize this practice.

Modafinil Questions


Where does Modafinil stand legally?

All the countries where we send Modafinil, it is legally acceptable. In many countries it is sols as OTC, while some countries insist for its prescription. Yet, we suggest you to check local laws prevailing in your country before you order it on us.

Receiving Modafinil in the US, UK, Australia and all other countries we ship to is very safe. For peace of mind, all our deliveries are sent in discreet, bubble wrapped lined packaging that is unmarked and looks like a standard parcel. Only a very small percentage of parcels are seized by customs, if this happens, we send another delivery out free of charge!


What are its effects?

Modafinil allows you to remain more focused and alert, leading to enhanced productivity, improved optimism, at times slight euphoria, reduced drowsiness, sometimes enhanced creativity bringing about reduced mental tension, amplified endurance for undertaking physical activities, and abolishing sleepiness.


How is Modafinil different from Armodafinil?

The chief difference is their chemical structure. Armodafinil is taken to be an enantiomer of Modafinil

The technical justification is that Armodafinil exclusively comprises of the (R)-enatiomer, which is the active constituent of Modafinil. Being a Racemic compound, its structure has both right and left handed enantiomer. By retaining merely the right enantiomer, Armodafinil is basically a purified and more objective adaptation of Modafinil. So, compared to its antecedent, it attaches in a different manner to receptor sites inside the brain and body.
Whereas the dose prescribed for Modafinil is 200mg, you need only 150mg of Armodafinil to obtain similar effects. But that is theoretical. The effects of the two on an individual vary with their bodies. Here’s an interesting fact about the packaging of the two. You get Modalert in slim but big aluminum foils, whereas Armodafinil is normally sold in shorter but somewhat thicker plastic packaging. The way we pack it, doesn’t really indicate our preference for any of the two.


What is it used for by people?

Many doctors prescribe it to a number of our clients having issues of Narcolepsy, ADHD, ADD as well as sleep disorders. Yet, an equal number utilize it for enhancing focus plus productivity without getting prescribed. Modafinil provides an edge to entrepreneurs and students, exposed to high pressure surroundings.


Provigil, Modiodal, Modalert, Modavigil, Modvigil… what are all these?

These are different names by which Armodafinil and Modafinil are known in different countries of the world. Though the stuff and effects of the two are quite similar, prices may vary a lot. Modalert, manufactured by Sun Pharma, India is usually thought to be the most preferred brand among enthusiasts of Modafinil. Check out our key for each product, on the Modafinil Modalert page here, so you know which is right for you.


What’s the suggested dosage?

Modafinil promotes tolerance, meaning that after its prolonged usage, the user has to enhance their dosage for getting the same results. That’s why consumers are suggested to take the minimum possible dose in the beginning, usually a quarter to half a pill, corresponding to 50mg or 100mg of Modafinil correspondingly. Most users get best results on taking 100mg in the morning, followed by an equal dose of 100mg during lunch.


How often it can be taken?

You may take it anytime you want to get an extra edge. Like we already pointed out, frequent use promotes tolerance. So, you need to ‘cycle’ your consumption. It means stopping its usage after having consumed lots of it. This helps reducing the tolerance that gets developed. For example, you may have it regularly for one week, followed by one week of abstinence.


Will it create problems among those allergic to lactose or gluten?

Probably, it could as the biding materials used for the pills that we sell have tiny amounts of lactose or gluten. It all depends how sever your allergy is.

I am aware of the precise feeling that Modafinil is expected to bring, however, the pills I received don’t seem to produce the expected effect. Why?

Though the chances of affected goods delivered against your order are just 0.04 percent, perhaps you were delivered ‘broken pills’, which we call as ‘a bad batch.’ Some part of a manufacturing batch or even the entire batch may be ineffective as the pills include just the binding agent with little or zero active Modafinil due manufacturing defects. Such batches are not harmful and are entirely included in our replacement policy.


Can Modafinil be addictive?

Physically not, yet like anything too amazing to be believed, one should cautiously watch its consumption to avoid getting addicted to it. You should avoid consumption of large doses. Don’t exceed your consumption by two pills in one day. The maximum recommended dosage is 400mg.


What can be the side effects of Modafinil?

These are separately covered in detail under ‘Modafinil Side Effects

Need Further Assistance?

If you can’t find you question or answer in the information above, please click here to email us directly.

Our friendly support team are happy to assistist you with any additional questions you might have. We aim to reply to email within 24 hours.